Dictionary

This Glossary is provided to help guests understand more about the rental of inns, resorts and vacation rentals. It is not comprehensive but serves as a primer for terms guests may encounter in renting specialty lodging. Not all terms apply to all properties or managers.

CVRO - Certified Rental Owner

Owners of lodging who study for and pass a test about their competence to manage vacation rental lodging are awarded a CVRO - Certified Rental Owner designation. The course of study includes awareness and a pledge to maintain properties that are properly outfitted, clean, maintained and truthful in advertising. The term CVRO is a trademark owned by the Vacation Rental Industry Association.
See also: CVRM, CVRI, VRIA Origin: Vacation Rental Association

CVRP - Certified Vacation Rental Profession

Managers of lodging who study for and pass a test about their competence to manage vacation rental lodging are awarded a CVRP - Certified Vacation Rental Professional designation. The course of study includes awareness and a pledge to maintain properties that are properly outfitted, clean, maintained and truthful in advertising. The term CVRP is a trademark owned by the Vacation Rental Industry Association.
See also: CVRO, VRIA, IVVR, VVR Origin: Vacation Rental Association Link: VRIA.org

Damage Deposit

A payment customers make to property owners or managers to pay for any damage or overage fees they may incur. Not common in hotels or motels but very common for vacation rental cabins, condos and homes. If a guest incurs such charges they are subtracted from the deposit prior to its return. Sometimes called a Security Deposit.
See also: Security Deposit Origin: Vacation Rental Association

Damage Waiver

A fee paid by guests that covers a maximum amount of damages they may cause. It is paid in advance, is non-refundable and covers unintentional damage up to a certain threshold if reported to the owner or manager prior to departure. Does not cover intentional damage, excessive cleaning, charges due to guest failure to follow booking contract or amounts of the limit
Origin: Vacation Rental Association Link: VRIA.org

Day

In most lodging, guests do not rent "Days" but instead bookings are thought of as "Nights". The origin of this terminology comes from the traditional (Hotel, Motel) industry where guests frequently arrive in the afternoon and leave in the morning. Hence it is the night they are renting not the day.
See also: Night Origin: Vacation Rental Association

Deep Cleaning

Heavier than usual cleaning, usually done at least annually it is necessary to have housekeepers clean high spots, behind appliances, baseboards and hard to reach areas.
Origin: Vacation Rental Association

Departure Date

The date at which a guest departed or is expected to depart from a property. In lodging this also usually includes a time after which the guest is no longer allowed to be in the property.
Origin: Vacation Rental Association

Destination

A geographic description of where properties are located. Destinations are areas of a State, Locations, on the other hand are sub-areas of Destinations. For example, Poipu Beach is a Location. The island of Kauai is a Destination and Hawaii is the state. These geographic descriptions are not precise and are sometimes named to accommodate various geographic features.
See also: Location, State, Country Origin: Istay

Destination Marketing Organization

Local tourism marketing organizations, such as convention and visitors bureaus or chambers of commerce.
Origin: Vacation Rental Association

Discrimination

Restricting renters on the basis of race, color, religion, sex, familial status, disability, or national origin as prohibited under the Fair Housing Act.
Origin: Vacation Rental Association

Domestic Partner

A person who is at least eighteen years of age and can show: (1) Evidence of financial interdependence, such as joint bank accounts or credit cards, jointly owned property, and mutual life insurance or pension beneficiary designations; (2) Evidence of cohabitation for at least the previous 6 months; and (3) An affidavit of domestic partnership if recognized by the jurisdiction within which they reside.
Origin: Vacation Rental Association

Emergency Assistance

If you become sick or injured on your trip and are in need of Emergency Assistance, the assistance provider will: 1. arrange for and transport you to the nearest suitable medical facility; 2. provide you with assistance to return home; 3. provide round-trip economy airfare to send someone of your choice to be with you if you are traveling alone and are in the hospital for more than 7 days; 4. return your minor children home with an escort if they are left unattended due to your death or your hospitalization for at least 7 days; 5. arrange for and transport your remains to your home or place of burial in event of your death.
Origin: CSA Travel Protection

Excessive Cleaning

When a vacation rental home or other lodging unit requires cleaning great than for normal and usual usage, excessive cleaning is required and for which the guest is usually charged
See also: Interim Clean, Out Cleaning, Housekeeping Charge Origin: Vacation Rental Association

Exchange

Where owners of one property exchange use of it for use of another property and from that properties owner. Sometimes arranged by a third party Exchange company.
Origin: Vacation Rental Association

FIT (Free Independent Travel)

Individual travel in which a tour operator has previously arranged blocks of rooms at various destinations in advance for use by individual travelers. These travelers travel independently, not in a group, usually by rental car or public transportation.
Origin: Vacation Rental Association

Front Desk

An office, accessible to guests during certain hours, where they can arrange the booking of lodging facilities and other types of travel services. And where, if a booking has been pre-arranged, where they may Check In to receive keys and guest instructions as well as Check Out.
See also: Central Reservations, Check In, Check Out Origin: Vacation Rental Association

Furnishings

All furniture, equipment, appliances, artwork and other assets located inside a lodging property or on its grounds.
Origin: Vacation Rental Association

FVRMA - Florida Vacation Rental Managers Assoc

Trade Association of Vacation Rental Managers in the State of Florida.
See also: VRIA, VRMA Origin: FVRMA

GDS - Global Distribution Systems

Worldwide computer networks, originally developed to offer lodging, airfare, rental cars and other services to Travel Agents who, in turned booked guests into them using the network. There are four different GDS such as Aamdeus Sabre, Galileo & Worldspan,
Origin: Vacation Rental Association

Geographic Area

Also known as a Geographic Area. Can be a small or large area, from a building or destination up to a state of country. Used in conjunction to with describing real estate.
See also: Geographic Area Origin: Vacation Rental Association

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