Dictionary

This Glossary is provided to help guests understand more about the rental of inns, resorts and vacation rentals. It is not comprehensive but serves as a primer for terms guests may encounter in renting specialty lodging. Not all terms apply to all properties or managers.

Rent By Owner

A property that is rented directly from the owner, rather than through a property management firm. Also refers to websites which offers homes directly from owners.
See also: Direct Marketing terminiology, Client, Owner, Target, Lead, Complex, Hijack Origin: Vacation Rental Association Link: VRIA.org

Repair

The work necessary to return property, equipment or amenities to their original condition to do damage caused by owner, guest or other situations. Usually charged to the person responsible for the damage.
See also: Maintenance Origin: Vacation Rental Association

Rescheduling

When a guest or the lodging provider reschedules already booked dates for lodging or other travel services. The travel provider may not always be capable of changing dates and to do so may be limited or prohibited by the prior booking contract. If allowed, often there is a fee for rescheduling.
Origin: Vacation Rental Association

Reservation Fee

An additional charge assessed by owners and managers for completing paperwork, handling credit cards, arranging housekeeping and coordinating a lodging property rental.
Origin: Vacation Rental Association

Reservation Systems

Computerized systems leased to travel agencies offering airline, hotel. Car rental and selected tour availability and bookings. Systems are affiliated with major carriers, including American (Sabre), United (Apollo), Eastern (System One), TWA (PARS), and Delta (DATAS II) and feature flight schedules of the sponsoring and other carriers, plus additional travel products.
Origin: Vacation Rental Association

Resort View

When guests can see some or all of the resort they are staying in, from some area of the property, not necessarily from all ares of the property.. May include Full, Partial or Peekaboo Views
See also: View, Beach View, City View, Mountain View, Water View Origin: Vacation Rental Association

Room

Commonly referred to a sleeping space usually with a single room unless otherwise specifically indicated.
Origin: Vacation Rental Association

Room Blocks

Several rooms held for a group.
Origin: Vacation Rental Association

Scheduled Departure Date

The date on which a guest is originally scheduled to leave on a trip.
Origin: Vacation Rental Association

Scheduled Return Date

The date on which aguest is originally scheduled to return to the point where the Covered Trip started or to a different final destination.
Origin: Vacation Rental Association

Security Deposit

A payment guests make to property owners or managers to pay for any damage or overage fees they may incur. Not common in hotels or motels but more common for vacation rental cabins, condos and homes. If a guest incurs such charges they are subtracted from the deposit prior to its return. Sometimes called a Damage Deposit.
See also: Damage Deposit, Deposit Waiver Origin: Vacation Rental Association

Self Catering

A term sometimes used for vacation rentals in Europe, South Africa, Australia, and New Zealand. Also applies to furnished apartments without an onsite cook.
Origin: Vacation Rental Association

Seniors

Travelers over a certain age, usually 55, who receive certain benefits not afforded to the general public, such as discounts, early entry or other priviledges.
Origin: Vacation Rental Association

Service Animal (Dog)

A Service Animal has a skill which directly reduces the effect of a disability and so can legally accompany their disabled handler anywhere they can legally go. In the United States, Service Animals are legally protected by the Americans with Disabilities Act of 1990. As Therapy Dogs do not provide direct assistance they are not protected by the Americans with Disabilities Act.

Not to be confused with therapy animals which have no protection under the Act.
See also: Therapy Animal Origin: FreeMyPaws.org Link: FreeMyPaws.org

Service Order

When guests or owners request maintenance, additional housekeeping or other services from managers or other vendors. Owners may choose to purchase services using this system. If for essential services there is usually no charge to guests. But charges apply to non-essential services
Origin: Vacation Rental Association

Setting

The type of area in which a property is located. Such as at the Beach, in the Mountains, part of a Resort or in the City.
Origin: Vacation Rental Association

Short-Term Rental

Synonymous with Vacation Rental, Holiday Let, Holiday Home. A cabin, condo, apartment, house or villa available for rent on a nightly, weekly or occasionally longer basis. Usually fully furnished.
See also: Vacation Rental, Holiday Let, Holiday Home Origin: Istay

Shoulder Season

The period between peak and low periods when business is stronger, but has room from growth.
See also: Travel Seasons, Peak Season, Low Season Origin: Vacation Rental Association

Site Inspection

An assessment tour of a destination of facility by a meeting planner, convention or trade show manager, site selection committee, tour operator, wholesaler or incentive travel manager to see if it meets their needs and requirements prior to selecting a specific site for an event. After site selection, a site inspection may be utilized to make arrangements.
Origin: Vacation Rental Association

Ski-In Accommodations

Building, rooms or living units in a ski resort area where guests can ski to the building or reasonably close to it. Could require guests to remove skis to access the building or its grounds. Not necessarily down hill to the building but access would usually be without major obstacles between the slopes and the accommodations.
See also: Ski-Out Accommodations, Ski-In Ski-Out Accommodations Origin: Vacation Rental Association

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